apk3x Privacy Policy —
Your Data, Our Responsibility

apk3x is a trusted online entertainment and betting platform serving users in Bangladesh. We hold our users' privacy in the highest regard and are committed to protecting their personal information.

This privacy policy explains how apk3x collects, stores, uses, shares, and safeguards your personal information. This policy applies to all services provided through our website, mobile application, and other digital platforms.

When you create an account on apk3x, use our services, or contact us, you come under the scope of this privacy policy. We may update this policy from time to time and will notify you of any significant changes.

apk3x collects the types of information listed below in order to provide you with the best and safest service. We only collect information that is necessary to operate our services.

2.1 Information You Provide Directly

When you register on our platform or use our services, you provide the following information:

• Full name, date of birth, and contact details (phone number, email address)
• Documents required for identity verification (copy of national ID or passport)
• Financial transaction details — such as bKash, Nagad, or Rocket account information, and bank account details
• Account login credentials (username and encrypted password)
• Information you provide when contacting our support team

2.2 Automatically Collected Information

The following information is collected automatically while you use our platform:

• IP address, browser type, and operating system details
• Device identifier and network information
• Login and logout times, session duration
• Your gaming activity and transaction history
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information from trusted third parties, such as payment processing partners (bKash, Nagad, Rocket, banks) and identity verification agencies. This information supports our financial security measures and helps prevent fraud.

apk3x collects your information only for specific and legitimate purposes. We never use your information for unnecessary or unauthorized activities.

apk3x never sells your information to third parties. We do not share your information with any external organization for marketing purposes without your consent.

apk3x shares your information with third parties only in limited and specific circumstances. We do this only when necessary and in the interest of your protection.

4.1 Service Provider Partners

To operate our services, we work with trusted service providers, such as:

• Payment processors — bKash, Nagad, Rocket, and bank partners who complete transactions
• Data protection and cybersecurity providers
• Customer support technology partners
• Cloud hosting and server service providers

When sharing information with these partners, we maintain strict confidentiality agreements and they may only use the information to provide the specific service assigned to them.

4.2 Legal Requirements

We may be legally required to disclose information in the following situations:

• To comply with a court order or government directive
• To comply with anti-money laundering (AML) regulations
• To assist in the investigation of fraud or illegal activity
• To protect apk3x, its users, or the general public

4.3 Business Changes

If apk3x goes through a merger, acquisition, or asset sale, your information may be part of that transaction. We will notify you in advance in such circumstances.

apk3x uses cookies and similar technologies to improve your browsing experience and ensure the functionality of our services.

5.1 Types of Cookies

• Essential Cookies: Required for the platform to function properly. They are used to maintain login sessions, ensure security, and deliver core functionality.
• Performance Cookies: Analyze site usage and help improve the quality of our services. These collect anonymous data.
• Functional Cookies: Used to remember your preferences and settings, such as language selection or interface preferences.

5.2 Managing Cookies

You can disable cookies from your browser settings. However, please note that disabling certain essential cookies may cause some features of our platform to not work properly.

apk3x uses industry-leading technology to protect your information. Our multi-layered security framework ensures your data remains secure at all times.

• SSL Encryption: Our entire platform is secured with 256-bit SSL encryption, keeping all data transmitted between your browser and our servers safe.
• Password Protection: Your password is stored in encrypted form. Our staff can never view your password.
• Access Controls: Only authorized personnel can access your information, and every access is logged.
• Regular Security Audits: Our systems are regularly reviewed by security experts and any vulnerabilities are resolved promptly.
• Firewall & DDoS Protection: Our servers are protected by advanced firewalls and intrusion prevention systems.
• Data Backup: Your information is regularly backed up on secure servers to ensure it is never lost under any circumstances.

apk3x retains your information only for as long as necessary. When determining the retention period, we consider the type of information, the purpose of use, and legal requirements.

• Account Information: Retained for as long as your account is active. Even after account closure, certain information may be kept for a defined period to meet legal obligations.
• Financial Transaction Data: Transaction records are retained for an extended period as required by anti-money laundering regulations and audit purposes.
• Communication Records: Customer service communications are retained for a defined period to ensure service quality.
• Technical Logs: Kept for a short period for security and troubleshooting purposes.

When the retention period expires or upon your request, apk3x securely deletes or anonymizes your information so it can no longer be linked to any individual.

As a user of apk3x, you have the following rights over your own information. We respect these rights and are committed to helping you exercise them.

• Right of Access: You may request a copy of the information we hold about you at any time.
• Right to Rectification: If any of your information is incorrect, you may request that it be corrected. We will do so as quickly as possible.
• Right to Erasure: In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In specific cases you may ask us to limit the processing of your information.
• Right to Object: You have the right to object to the use of your information for specific purposes.
• Right to Data Portability: You may request your information in a structured, commonly usable format.

To exercise any of the above rights, contact us at [email protected] or use our 24/7 live chat service. We will process your request as quickly as possible.

apk3x strictly follows a 21+ age policy. Only individuals aged 21 or above are permitted to open an account and use our platform.

We do not intentionally collect personal information from minors. If we become aware that a minor is using our platform, we will immediately close their account and delete the associated information.

If you believe a minor is using our platform, please notify us immediately. For more information on responsible play, please visit our Responsible Gaming page.

apk3x may update this privacy policy from time to time. We reserve the right to revise this policy to reflect changes in technology, law, or our services.

Whenever a significant change is made, we will:

• Display a clear notice on our platform
• Notify you at your registered email address about the update
• State the date of the most recent update at the top of the policy

If you continue to use our services after the updated policy is published, it will be assumed that you have accepted the new policy. We recommend that you visit this page regularly to stay informed about the latest version of the policy.

This privacy policy is governed by applicable laws and regulations. Any dispute or claim related to this policy will be resolved within the relevant legal framework.

We follow international best practices in data protection and are always committed to protecting our users' rights. If you believe we are not taking appropriate measures to protect your information, please contact us directly.

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Related policies & information

Visit the pages below to learn about our complete legal & security framework:

• Terms & Conditions — full terms of service use
• Responsible Gaming — guidelines for safe and healthy play
• About Us — learn more about apk3x
• FAQ — answers to frequently asked questions